By visiting www.shoretel.co.uk you accept and consent to the practices described in this policy.
"Personal Information" means information that would identify you such as your first and last name, address, email address, telephone number, credit references and evaluations.
2. ShoreTel UK’s Contact Information
ShoreTel UK’s Privacy Officer may be contacted at:
Attention: ShoreTel UK, Inc. c/o Privacy Officer
3. Collection of Personal Information from Prospective Customers
At the time a business becomes a customer, ShoreTel UK may already have collected Personal Information about that business when it was a prospective customer. Prospective customers may include visitors to ShoreTel UK’s website; and those who contact ShoreTel UK online to learn more about our products and services.
We gather Personal Information from prospective customers through a variety of ways, online and through offline communications, which include in-person meetings, web forms, emails, and phone calls. We collect Personal Information from representatives of our prospective business customers, such as name, company name, address, email address, and telephone number. As we communicate with these representatives, we may gather additional Personal Information from them, such as the potential customer’s industry or revenues. We may also use data-appending methods to gather additional Personal Information, such as by reviewing biographical information posted by these representatives on the Internet. We also gather Personal Information about representatives’ communications preferences.
In addition, we gather Personal Information based on prospective customers’ systems and behavior in viewing our website pages and files on our website, including what pages or files are viewed, when users view them, the time spent on each page, browser and operating system, Internet Protocol address, the domain associated with that address, and physical location. We also collect Personal Information based on prospective customers’ behavior in opening and viewing emails, such as whether a user opens an email and how long it is viewed. We collect Personal Information about prospective customers’ behavior on our website and through emails by logging and the use of beacons.
After a prospective business becomes a customer, we continue to maintain the Personal Information collected during the time in which it was a prospective customer. We also collect additional Personal Information from prospective customers that become customers using the means we describe above.
5. Collection of Information from ShoreTel UK Customers
At the time a business becomes a customer, ShoreTel UK may collect additional Personal Information in order to provide service. For instance, once prospective customers enter into a service agreement with ShoreTel UK, we collect and maintain Personal Information about the customers’ agreement with ShoreTel UK, payment information, and information about individual transactions. Also, we collect information needed to deliver online services, support, and training to customers. For example, we gather information to register customers to use our services, such as a user name and password for each individual account.
Moreover, we collect Personal Information that you or others provide to us in connection with a customer’s use of our services to enable us to provide the services to you and meet any legal and regulatory obligations.
All calls with ShoreTel UK’s Sales, Customer Service and other ShoreTel UK employee groups, whether with prospective or current customers, may be recorded to gather Personal Information that is used to for training purposes to improve customer service, quality assurance, to record details about the Services or in order for ShoreTel UK to meet its legal and regulatory obligations generally. However, ShoreTel UK’s policy is that no call or conversation will be recorded unless all those involved in the call have been made aware in advance that the call is going to be recorded. Customers may state their consent to be recorded, give implied consent by staying on the call, or opt out by asking that their call not be recorded or by simply hanging up.
6. Use of Personal Information
We use the Personal Information collected from prospective customers to describe our services and respond to questions and comments about the products that we offer. In addition, we use the Personal Information collected from customers to complete transactions with us, such as by billing the customer. We also use contact and transactional Personal Information to deliver equipment, carrier services and other products purchased by the customer. In addition, we provide online services, and control access to these services, with information such as user names and passwords. These communications may be conducted electronically, via postal mail or by telephone.
Provided we obtain prior consent, we may also use the Personal Information we collect in order to communicate with our customers and offer them other products and services. We may also use gathered Personal Information to communicate with customers in order to respond to their inquiries and provide training and support. We may communicate with customers’ representatives by electronic communications, such as emails, newsletters, and white papers, as well as by postal mail and/or phone calls.
We will also use this Personal Information to administer our site, to improve our site and ensure that the content is presented in the most effective way for you, as part of our effort to make the site safe and secure, and to measure or understand the effectiveness of our advertising, and to deliver relevant advertising to you.
We also reserve the right to use any Personal Information we collect from customers or prospective customers to investigate and help prevent unlawful or potentially unlawful activity that threatens either ShoreTel UK, our partners, any company affiliated with ShoreTel UK, or any of our respective customers.
We retain Personal Information, including about former and prospective customers, until we delete that Personal Information in accordance with our separate data retention policy and deletion practices, available upon request.
7. Sharing and Transfer of Personal Information
Some Personal Information that we collect and store under this policy may be disclosed to third parties, such as partners and affiliates, that we use for data processing and to facilitate the delivery of ShoreTel UK’s products and services. We require these third parties to protect that Personal Information with the same privacy and security controls that we apply to our own collection, storage, and use of the Personal Information. Where prohibited by law, ShoreTel UK will not undertake any transfer of Personal Information across country borders to a third
party unless ShoreTel UK enters into a written agreement with such third party requiring that the third party provide at least the same level of privacy protection as is required by any applicable laws and privacy principles in the country from which the data is to be transferred. For instance, these third parties have agreed to keep the stored Personal Information confidential and to not use or disclose that Personal Information without our authorization.
We reserve the right to share or transfer your Personal Information in connection with a future or actual sale, merger, reorganization, or other transfer of our business (including under bankruptcy proceedings in which case your personal data may be transferred to the prospective buyer). We also may share or disclose your Personal Information if we receive a request or demand for such Personal Information in the form of:
- a court order to disclose such Personal Information;
- what we believe (in our sole discretion) is lawful process in a criminal investigation or proceeding, such as a search warrant, subpoena, or court order;
- judicial or administrative process in civil proceedings, such as subpoenas or discovery requests; or
- a national security letter or similar request from any law enforcement agency.
We have no obligation to notify you of the receipt of such a request or demand.
We also reserve the right to share or transfer your Personal Information if we believe (in our sole discretion) that such sharing or transfer is required under applicable law. We may also share or transfer your Personal Information in order to enforce or apply our Terms of Service (www.shoretel.co.uk/ToS) and other agreements; or to protect the rights, property or safety of ShoreTel UK, our customers or others.
Finally, we reserve the right to share any information that is not personally identifiable information, such as aggregated information without personally identifiable elements and any de-identified or anonymized information. For instance, as a publicly traded company, ShoreTel, Inc. is required to file numerous reports with different administrative bodies. When we do so, ShoreTel, Inc. may provide aggregate statistics about customers, sales, and traffic patterns. None of these reports or statistics will include personally identifiable information.
Except as set forth above, it is ShoreTel UK’s policy not to share with third parties any Personal Information that we collect under this policy without your permission. ShoreTel UK does sell or rent any lists of customers, prospective customers, or their representatives.
8. Where We Store Your Personal Information
Other than ShoreTel UK’s parent company in the United States, ShoreTel UK does not outsource the storage or processing of personal information to foreign companies.
ShoreTel UK has invested in and deployed a wide variety of industry-standard technology and security features and continues to make reasonable efforts to ensure that the potential and current customer's Personal Information related to potential and current customers is protected from outside security threats. In addition, ShoreTel UK has implemented operational guidelines to ensure that such Personal Information is safeguarded throughout our company. ShoreTel UK will continue to revise its policies and implement additional security features as new technologies becomes available. However, because no system or service can give a 100% guarantee of security, you acknowledge the risk of third parties gaining unauthorized access to your Personal Information when using or accessing our services and our network. Any transmission of personal data is at your own risk.
10. Voluntary Disclosure of Personal Information in Public Forums
You should be aware that any Personal Information that you voluntarily include and transmit through publicly accessible forums (i.e., such as chat rooms, blogs, instant messages, etc.) may be viewed and used by anyone with access to such forums. ShoreTel UK is unable to control such uses of your Personal Information, and by using such services, you assume the risk that the Personal Information provided by you may be viewed and used by third parties.
11. Customer Access to Personal Information
Through its services and applications, ShoreTel UK provides its customers with access to Personal Information that ShoreTel UK has collected on them. For instance, the customer’s authorized representative(s) can view the Personal Information about the customer by accessing and using their account through ShoreTel UK’s customer portal, or by sending email to: email@example.com. After viewing such Personal Information, the authorized representative(s) can change, add to, or delete such Personal Information.
The Act gives individuals the right to access any Personal Information held about them. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the Personal Information we hold about you.
12. Third Party Web Sites and Services
Our service may contain links to other websites and services not maintained by ShoreTel UK. In addition, other websites and services may also reference or link to ShoreTel UK. We encourage you to be aware when you leave our service, or surf the Internet, and to read the privacy statements of each and every website and service that you visit. We do not endorse, screen, or approve, and are not responsible for the privacy practices or the content of such other websites and services.
We reserve the right, at our discretion, to change, modify, add, or remove portions from this Policy at any time by posting such changes here. Prospective and current ShoreTel UK customers should review this policy regularly for changes, noting the Effective Date below. However, if at any time in the future we plan to use your Personal Information in a way that differs from this Policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses and, where appropriate, notify you via email. Your continued use of the Services following the posting of any changes to this Policy means you accept such changes.
14. Terms of Service
15. Effective Date
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