Dublin, Ireland – 27 May 2015 – ShoreTel® (NASDAQ: SHOR), today announced its new customer, The Kirby Group, an Irish multi-disciplinary engineering services contractor, is saving upwards of €15,000 a year with its flexible UC solution. A robust communications system is critical to The Kirby Group’s plans to expand in Europe for improved collaboration with colleagues, customers and prospects.
Through Phone Pulse, a telephony solutions specialist, The Kirby Group selected ShoreTel’s technology for its modern features, centrally managed infrastructure, ability to support mobile working, and its redundancy option. The installation was completed in just one and half weeks with zero downtime or disruption to operations and no interruption to call flow.
The ShoreTel solution has delivered a number of key benefits. It has equipped The Kirby Group with its own reliable telephony system which has enhanced productivity and reduced costs on outsourcing and line rental for the company. It has provided organisation with its own scalable call conferencing facility, which was previously outsourced, meaning third party costs for call conferencing have been eradicated. The unified messaging feature means important calls are not missed as all voice mails automatically get routed to the user’s email account.
Adrian Harte, IT manager, The Kirby Group, said, “We’ve rolled out a full ShoreTel VoIP solution to enhance our inter-branch communications and increase staff productivity. It was absolutely critical for us to reduce our legacy line rental expenditure and above all, to future-proof our business. We have a fantastic connection between our offices, and improved collaboration. On top of that, the value for money has been too much to ignore.”
“Coupled with productivity savings which are harder to quantify, this has been a great investment for the company. This UC system is not something we want to revisit in two or three years. It is a 10-year solution. It is much more than our people coming in on a Monday morning to find a new phone sitting on their desk. The ShoreTel solution is a new way of communicating and has enabled us to extend the range in which we carry out business,” added Adrian.
Barry Dillon, regional sales director, ShoreTel, commented, “With our ethos around flexibility and choice, we have been able to fully address The Kirby Group’s set of complex business requirements. This frees the company up to focus their energy and resources on continued growth and capturing the European market.”
The Kirby Group employs 650 people in Ireland, the UK and in Brussels and works with high profile, well known, multi-national clients including Siemens, Google, Pfizer and Intel.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone sytems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.
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